Several Xiaomi smartphone users in India are reporting bootloop issues following the recent MIUI 12 update that is leaving their devices virtually unusable. The problem apparently affects Mi, Redmi, and Poco devices, but is restricted to users of the Airtel Thanks app.
Hey Xiaomi,What is this?device prompts this “Find Device closed unexpectedly” and reboots for several times.@XiaomiIndia @manukumarjain @MiIndiaSupport @Xiaomi @RedmiIndia pic.twitter.com/4YrtdCdfYx
It’s not immediately clear whether it affects all Airtel Thanks users on Xiaomi smartphones, but it’s widespread enough for both Airtel and Xiaomi to have acknowledged it publicly. In a tweet over the weekend, Airtel Global CIO, Harmeen Mehta, announced that the company has already rolled out a workaround for the issue. As part of the temporary fix, Xiaomi users should be able to open the Airtel Thanks app after a reboot, which should alleviate the issue, she said. The telecom giant has alleviated the issue on their end and it is now Xiaomi that needs to push out an update to completely patch the bug.
Some @airtelindia customers are experiencing phone crashes on MI phones. We have worked with Xaomi to find the cause & they are preparing a fix. Meanwhile we have put a small tweak in the airtel #Thanksapp to help. Please open the app once to effect new settings. #HappyDiwali2020
Some social media posts also suggest that disabling ‘Ultra Battery Saver’ or ‘Find My Device’ might also be a temporary fix for the bootloop issue, but we cannot verify those claims independently. Of course, you can always uninstall the Airtel Thanks app as a foolproof temporary workaround. Either way, let’s hope that the upcoming patch from Xiaomi will get rid of the problem for good.
